Complaints procedure

I do my best to treat you carefully, professionally and with attention. Even so, it can happen that you are not satisfied about something.

I think it is important that we discuss it together. So please first raise your question or complaint with me. Often we can find a good solution together. Feel free to call or e-mail me.

Does it not feel comfortable to discuss your complaint directly with me? You always have the right to file a complaint via the NVA complaints procedure. An independent complaints officer can help you to discuss your complaint and look for a solution together.

Prefer not to go through me directly? You can call on an independent complaints officer free of charge via the NVA. They listen, give advice and can mediate between us, a step that falls under the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

If that does not lead to a solution, you can present your complaint to the independent Disputes Authority Stichting Zorggeschil, also in accordance with the Wkkgz.

More information can be found on the NVA website: www.acupunctuur.nl.